Shipping & Delivery Policy

1. Delivery Partners

• We dispatch orders through various courier, transport, and logistics partners across India.
• Clients may choose their preferred courier/transport partner for delivery.
• If no preference is given, Rx Design Hub will dispatch using a trusted delivery partner on behalf of the client.

2. Shipping Charges

• All shipping and delivery charges are to be paid by the client.
• Charges depend on the weight, size, and destination of the order, as per the chosen delivery partner’s rate card.
• Clients can either:
  • Pay charges directly to their chosen courier/transport partner, OR
  • Have the charges added to their final invoice (if arranged by Rx Design Hub).

3. Dispatch & Delivery Timelines

• Printing and packaging are completed within standard production timelines (15–20 business days for regular orders, 25–30 days for bulk orders).
• The final delivery timeline depends on the courier/transport partner chosen by the client.
• Rx Design Hub cannot guarantee exact delivery dates once the consignment is handed over to the courier/transport company.

4. Tracking & Confirmation

• Clients will receive dispatch receipts, consignment numbers, or tracking links once their order is shipped.
• Delivery status must be tracked directly with the chosen courier/transport partner.

5. Responsibility & Risk

• Rx Design Hub ensures secure packaging and timely dispatch of every order.
• Once the shipment is handed over to the courier/transport company, the responsibility for safe and timely delivery lies with the delivery partner.
• Rx Design Hub is not liable for delays, damages, or losses in transit.

6. Transit Damage or Loss

• Any claim for damage, delay, or loss must be raised directly with the chosen courier/transport partner.
• If insured shipping is required, clients must request it at the time of placing the order, and the cost will be borne by the client.